Refunds and Exchanges
At Haggus & Stookles Pty Ltd we understand that buying online is not the same as in a store, where you can see and feel it, and the product you receive may be different to what you expected. All our products are of extremely high quality however if for some reason you are not happy with your purchase, we will happily exchange or provide a refund for the item subject to the following being met:
- All items returned for exchange or refund must be returned new and in the same condition as they were sent, in original packaging, with labels, unworn, unused, not soiled or damaged. Should items not be received back in this new condition they will be returned to the customer with the return shipping cost the responsibility of the customer.
- All items must be returned within 14 days of purchase.
- Exchange or refund will only be given on the value of the item/s. Delivery charges are not refundable and additional delivery charges will be incurred unless the item is faulty, as described in the faulty goods area.
- Sale items are not refundable.
- Please call or email us first to advise that you will be returning the goods and whether you would like a replacement, alternative item or refund.
- All refunds will be issued via the same method used to purchase the items.
Faulty Goods
All items at Haggus & Stookles Pty Ltd are of a high quality and are thoroughly checked before being packaged and sent to you. Should an item fall below these high standards and arrive faulty please contact us within 14 days via phone or email to arrange an exchange. No charge will be incurred by you for any extra postage. Please contact us to arrange return postage.
Standard warranty periods apply and vary depending on the individual product. Any warranties made are by the manufacturers themselves and you may need to contact the manufacturer direct to arrange for repair or replacement if the item is under warranty. Please contact us however in the first instance so we can advise of how to proceed.
