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Toilet Training Products
Refunds and Exchanges
At Haggus & Stookles Pty Ltd we understand that buying online is not the same as in a store, where you can see and feel it, and the product you receive may be different to what you expected. All our products are of extremely high quality however if for some reason you are not happy with your purchase, we will happily exchange or provide a refund for the item subject to the following being met:
- All items returned for exchange or refund must be returned new and in the same condition as they were sent, in original packaging, with labels, unworn, unused, not soiled or damaged. Should items not be received back in this new condition they will be returned to the customer with the return shipping cost the responsibility of the customer.
- All items must be returned within 14 days of purchase.
- Exchange or refund will only be given on the value of the item/s. Delivery charges are not refundable and additional delivery charges will be incurred unless the item is faulty, as described in the faulty goods area.
- Sale items are not refundable.
- Please call or email us first to advise that you will be returning the goods and whether you would like a replacement, alternative item or refund.
- All refunds will be issued via the same method used to purchase the items.